What is the refund and cancellation policy?

For daily BauTours

  • If you cancel your booking you must notify us at least one week (7 days) before the scheduled tour to get a full refund.
  • Da 6 to 3 days prior to the tour booked, if you cancel your booking, you will receive a resolution fee of 50% of the price paid.
  • cancellations 48 hours after the tour or if you decide not to show up, there is no refund.

If the event is canceled due to force majeure you can reschedule at another date or get a full refund at your choice.

 

For BauTours with living room

Reservations close 20 days before the event, until then you can cancel your reservation and get a full refund.

  • For cancellations over 20 days from the start date of the stay: there will be no withholding on the tour participation fee;
  • For cancellations from 19 days to 10 days from the date of the beginning of the stay: the 50% of the entire fee participation;
  • For cancellations from 9 days to 0 days from the date of the beginning of the stay: the 100% of the entire fee participation;

If the event is canceled due to force majeure you can reschedule at another date or get a full refund at your choice.